Contact information

We'd love to help. Whether you have a question about an order, personalisation, delivery or one of our products, please get in touch.

Customer Support

Email: contact@lilluxe.net

Typical response time: 1-2 days

Customer-service hours:

Bank Holidays: Closed
Monday - Friday: 10:00 - 20:00
Weekends: 10:00 - 17:00

Order Enquiries

When contacting us about an existing order, please include:

• Your full name
• Order number
• Email address used when ordering
• A brief description of your query

For damaged or faulty products, please also include clear photographs showing the issue.

Returns

Please do not send a return without contacting us first.

We will give you further details regarding the return once it has been approved

Please see our Returns & Refunds Policy for full details.

Contact Form

You can also contact us using the contact form in the footer of our website.