Shipping policy

Last updated: 27/04/2025

Thank you for shopping with Lil Luxe. As many of our products are personalised and made to order, please allow for both production time and delivery time when placing your order.

Production Time

Personalised products are normally prepared within:

1 – 3 Business Days

Production begins after your order and personalisation details have been successfully received.

During busy periods such as Christmas, Valentine's Day, Mother's Day, Father's Day and other peak gifting periods, production may take longer.

Estimated Delivery Times

Once production is complete, estimated delivery times are:

USA Standard: 2-5 Days
USA Priority: 1-2 Days
International Standard: 3-10 Business Days
International Priority: 2-5 Business Days
Canada Standard: 4-8 Business Days
Canada Priority: 2-5 Business Days

These estimates do not include production time. A rare event of extenuating circumstances may affect delivery or production time.

For clarity:

Estimated total delivery time = production time + shipping time.

Delivery estimates are estimates rather than guaranteed arrival dates unless we expressly agree otherwise. Under UK distance-selling rules, goods should generally be delivered within 30 days unless another delivery period has been agreed with the customer. GOV.UK

Shipping Costs

Shipping costs are calculated at checkout.

Any applicable shipping charges will be displayed before you complete your purchase.

Order Tracking

Where tracking is available, you will receive a shipping confirmation email containing your tracking information once your order has been dispatched.

Please allow 1-2 days for tracking information to update after dispatch.

Multiple Items

If your order contains multiple products, they may occasionally be produced or shipped separately.

You may therefore receive more than one parcel or tracking number for the same order.

However, this is rare and we generally ship all products together.

Incorrect Delivery Addresses

Customers are responsible for providing a complete and accurate delivery address when ordering.

If you notice an error after placing your order, contact contact@lilluxe.net immediately.

We will try to amend the address before dispatch, but we cannot guarantee that changes will be possible once an order has entered fulfilment or has been shipped.

Delayed Orders

Occasional delays can occur due to circumstances outside our reasonable control, including:

Postal or courier delays
Customs processing
Severe weather
Public holidays
Peak shopping periods
Transportation disruption

If your order has not arrived within 7 days after the expected delivery date, please contact us at contact@lilluxe.net and we will investigate.

Lost Orders

If tracking indicates that your order may have been lost in transit, please contact contact@lilluxe.net.

We will work with the relevant delivery provider and determine the appropriate next step.

Customs, Import Duties and Taxes

For international orders, customs duties, import taxes or other charges may apply depending on the destination country.

These charges are not included in the purchase price and are the customer's responsibility.

Because international tax arrangements vary, please verify this for every country you intend to advertise into.

Damaged Deliveries

If your order arrives damaged, please contact contact@lilluxe.net as soon as reasonably possible and provide your order number and clear photographs of both the item and packaging.

See our Returns & Refunds Policy for further information.